Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below you’ll find answers to some of the most common questions we receive about our clay earrings. If you have any other inquiries, feel free to reach out to us via our Instagram page @clayearringsbymoon.
1. What are your clay earrings made of?
Our earrings are handmade using a combination of high-quality polymer clay and stainless steel components. This blend ensures that our earrings are lightweight, durable, and hypoallergenic, making them suitable for sensitive ears.
2. Are your earrings handmade?
Yes, all our earrings are handcrafted with love and attention to detail. Each piece is unique and may vary slightly in design or color due to the handmade nature.
3. What inspires your designs?
Our earrings are inspired by everyday moments, travels, and color trends. We aim to create designs that resonate with our customers’ personal style and evoke a sense of joy and inspiration.
4. Do you ship internationally?
Currently, we only offer shipping within Morocco. We hope to expand our shipping options in the future, so stay tuned!
5. What is your return policy?
If you’re not satisfied with your purchase, please contact us within 3 days of receiving your order. The earrings must be in their original condition and packaging. For hygiene reasons, we cannot accept returns on worn earrings. Please contact us via our Instagram page @clayearringsbymoon for return instructions.
6. Where are you based?
We are based in Rabat, Morocco, and we deliver all around the country.
7. How do I care for my clay earrings?
To ensure the longevity of your earrings:
- Store them in a cool, dry place away from direct sunlight.
- Avoid exposure to perfumes, lotions, or water.
- Clean gently with a soft, damp cloth if needed.
8. Are the earrings fragile?
While polymer clay is a sturdy material when baked properly, the earrings can still break if mishandled. Please handle them with care, especially thinner or delicate designs.
9. Do you offer custom designs?
Yes, we love creating custom designs! Whether you want a specific shape, color, or personalized design, feel free to reach out to us via our Instagram page @clayearringsbymoon to discuss your ideas.
10. How long does it take to process an order?
For in-stock items, your order will be processed and shipped within 2-3 business days. For custom orders, please allow 7-10 days for production, depending on the complexity of the design.
11. Can I place a bulk order?
Absolutely! We offer special discounts for bulk orders. Please contact us via Instagram for more information and a personalized quote.
12. What are your shipping options within Morocco?
We offer standard shipping throughout Morocco. Orders typically take 2-4 business days to arrive. Please check our Instagram page for any updates on shipping times.
13. What payment methods do you accept?
Currently, we offer cash on delivery as our primary payment method. We are working on introducing other payment options soon. If you would like to use a different payment method, please contact us via our Instagram page @clayearringsbymoon.
14. How can I contact you?
You can reach us via our Instagram page @clayearringsbymoon. We’re here to help!
15. Do you have a physical store?
Currently, we do not have a physical store. However, you can find our earrings at our selling point “Workstudio” in Rabat. Follow us on Instagram to stay updated on where else you can find us!
1. What are your clay earrings made of?
Our earrings are handmade using a combination of high-quality polymer clay and stainless steel components. This blend ensures that our earrings are lightweight, durable, and hypoallergenic, making them suitable for sensitive ears.
